DAMPAK IMPLEMENTASI ENTERPRISE RESOURCE PLANNING (ERP) YANG DIUKUR DENGAN METODE BALANCED SCORECARD TERHADAP KINERJA MANAJERIAL (STUDI KASUS PADA PERUSAHAAN YANG MENERAPKAN ERP MICROSOFT DUNAMICS AXAPTIA DI INDONESIA) Abstraksi / Abstracts:

The study is aimed to measure the success of ERP implementation as part of company's strategic plan. Successful ERP implementation is reflected in the user satisfaction and overall performance, which should be measured periodically to evaluate the impact of ERP implementation on mangerial performance. This research was conducted through a survey by distributing uestionnaires to Microsoft Dynamics Axapta ERP users in Indonesia. ERP implementation is measured using Balanced Scorecard method. This model uses four interrelated perspectives, namely Financial perspective, Custome perspective, Internal Business Processes perspective, and Learning and Growth perspective.

Result of the survey indicates a relationship between ERP implementation in terms of the four perspectives, affect the Managerial Performance. Thus, it can be concluded the the ERP implementation impact on Managerial Performance.


Kata Kunci / Keywords:
Enterprise Resource Planning (ERP), ERP System Performance, Balance Scorecard, Microsoft Dynamics Axapta, Managerial Performance
FullText:
FullText